Job Description

As part of the CertainTeed Siding Products Group Pricing Team, the Pricing Specialist is responsible for the review, management, administration and analysis of customer programs and pricing.- This position is responsible for accurate & timely credit and program processing, while minimizing downstream transactional adjustments where possible. Responsibilities include all facets of pricing integration, administration, and review in support of regional sales efforts.- Position requires direct communications with customers, Sales, Customer Master and Management to work through and resolve complicated and diverse pricing issues in a timely manner.- This position supports the Territory Managers and Regional Managers in day-to-day sales and customer management and exists as the main point of contact and resolution for customer inquiries on pricing, invoice disputes, sales support programs and rebates. -

Calculate, document, analyze and process credits to customers as a result of programs established for:

• Invoice Verification

• Calculate customer credits to be processed from backup received from the distributors

• Investigate, analyze and resolve any and all differences between expected customer payout and the CT calculated payout including location differences, pricing differences and any other issues. This will include utilizing the following systems – Price Fx, SAP, Qlikview and Excel

• Resolution of differences will also involve working with the customers and Sales to resolve/document any differences and provide accurate backup to the customer in order to resolve timely

• Responsible for escalating unresolved disputes to management on a timely basis

• Use continuous process improvement tools to streamline and automate reporting and resolution

• Work with the customers to ensure timely and detailed submissions to reduce disputes

• Goal is to reduce processing time and bring to resolution within a 15 day period from the date of the customer submission

• Customer Rebate Programs

• Have a complete understanding of the components and the systems that drive the calculation of the rebate basis for program payouts.

• Calculate distributor rebate credits using Price Fx, Qlikview and SAP.

• Validate Accrual to Calculated amount

• Investigate, analyze and resolve any and all differences between SAP accrual and calculation

• Provide complete and accurate backup to the customer timely.

• Use continuous process improvement tools to streamline and automate reporting and resolution

• Will be responsible for analyzing the impact that an incentive has on customer profitability. This includes program additions as well as any changes to current incentive programs

• Builder / Contractor Rebates

• Work with the Sales team to ensure all programs are executed and provided to the Pricing Team timely

• Validate customer backup received to the original contract to calculate payout

• Investigate, analyze and resolve any and all differences between backup and contract

• Process check requests in a timely manner

• Responsible for escalating unresolved disputes to management on a timely basis

• Ad Hoc Credit Requests

• Process ad hoc credits upon request while ensuring appropriate backup and approvals are received

• Assist in researching and resolving unique or complex customer pricing issues directly related to sales deals, price changes or other customer offers which may impact the accuracy of the invoice pricing

• Customer Account Maintenance & Pricing Administration

• Processes new customer account requests ensuring that credit review activities have been performed and information has been verified for completeness and accuracy. This includes validating all critical fields that drive pricing and rebates to ensure the correct pricing is attached to the customer at the appropriate level

• Responsible for creating Price Variants for the customers ensuring that the contacts the customers deem to receive price sheets and invoices receive them timely and in the correct method

• Ad Hoc Analysis

• Training

• Territory Manager and Customer Support

Requires intuitive and analytical thought process to reach decisions independently. Must be able to interpret policies and procedures to proactively resolve customer problems or needs. Must possess in-depth customer and product knowledge in order to determine the correct action path. No problem or issues are the same, so prescribed responses are not normally available.

With Bachelor's degree, 2+ years of progressive experience. Without a degree, a minimum of 4 years of progressive experience in pricing, customer service (advanced role), sales support, rebate calculation & processing and/or accounting. Must have strong communication abilities (written and verbal) as well as PC and systems abilities gained through education and/or experience. Must demonstrate capabilities in the following areas:

• Advanced Excel capabilities

• Achievement/Results Orientated

• Customer sensitivity and focus

• Initiative/Proactivity

• Process orientated

• Problem solving skills

• Analytical Skills

• Interpersonal skills

• Communication skills (written, verbal, and listening skills)

• Team player

• Organization/time management skills

• Ownership of position

• Must possess strong communication skills and the ability to interact with internal and external customers effectively.

• Candidate must be comfortable working with large customers, high sales volumes and business complexities in a high-performance environment.

• Ability to communicate in a timely, critical and accurate way to all levels of management.

• Experience with ERP operating systems (preferably SAP), Qlikview, BI tools and pricing systems.

#LI-KC1

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made-Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North -

American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall- and ceilings. A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .

At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.

Employees have the flexibility to choose the benefits that best fit their individual needs:-

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.-

• Medical, Prescription Drug, Vision, and Dental Insurance-

• Healthcare Saving Account and Flexible Spending Account options-

• LiveWell Wellness Program • Employee Assistance Program (EAP)-

• Paid Time Off and Paid Parental Leave • Retirement and Protection - Helping to make the future life you want a reality.-

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan-

• Company-provided Life Insurance, AD&D, Short-Term Disability-

• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance-

Additional Benefits – Helping shape the experience and impact you want-

• Group Legal-

• Identity Theft Protection-

• Auto and Home Insurance-

• Pet Insurance and Discounts-

• Back-up Child & Elder Care-

• PerkSpot Employee Discount Program

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