Job Description
Description:
Who We Are
Headquartered in Vineland, NJ, F&S Fresh Foods is leading the way in fresh-cut fruit, vegetables, and meal solutions distribution. With the recent acquisition of five additional state-of-the-art facilities strategically located across the U.S., we now deliver to customers across the United States and Canada — every single day!
For over 40 years, we’ve been redefining production and safety processes, building strong partnerships, and creating endless possibilities for our diverse customers — from restaurants and supermarket prepared food operations to convenience store chains and beyond. At F&S, we are fueling families with nutrition, innovation, and convenience, turning meals into memorable moments. By combining cutting-edge technology, deep-rooted customer relationships, and operational excellence, we are shaping the future of fresh — from farm to family.
We’re not just about food; we’re about people. Recognized as a Great Place to Work for three consecutive years, our team of 2,100 full-time employees drives our culture forward by living our values every day. If you’re ready to be part of a company that values innovation, excellence, and community impact, join us as we embrace our next exciting chapter of growth. Together, we’re planting the seeds of progress and nourishing a fresh, healthy future for everyone!
What’s the Role
The User Support Specialist provides essential technical support across our company's locations, ensuring smooth operations and efficient use of technology. This role primarily focuses on user support but requires a solid understanding of IT infrastructure to assist with a wide range of technical issues. This position matters because reliable, responsive IT support keeps our teams productive and our operations running without interruption. The ideal candidate is a motivated problem-solver who is dependable, eager to learn, and comfortable working both independently and as part of a team.
What You’ll Own
• Provide prompt and effective technical assistance to employees, resolving issues related to hardware, software, email, and networks
• Configure equipment for new hires, including imaging laptops and provisioning user accounts
• Collect, wipe, and process equipment for departing employees as part of offboarding
• Troubleshoot and resolve computer and peripheral problems, including hardware and software malfunctions
• Provide user training and support on company-approved applications and systems
• Install and configure printers and company-approved applications; map shared network drives
• Perform Windows 10 to Windows 11 upgrades on user devices
• Support desk moves, including disconnecting, relocating, and reconnecting workstations, monitors, phones, and peripherals
Requirements:What You Bring
• Associate’s degree in computer science, Information Technology, or a related field preferred
• 1 year of IT support or helpdesk experience, or demonstrated IT exposure through coursework, certifications in progress, or hands-on personal projects
• Certifications such as CompTIA A+, Network+, or Server+ a plus
• Strong understanding of IT infrastructure components, including hardware, software, networks, and servers
• Proficiency troubleshooting and resolving technical issues across common operating systems (Windows, macOS) and applications
• Working knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP); experience with ERP systems a plus
• Excellent problem-solving, analytical, and communication skills, both verbal and written
• Self-motivated, results-oriented, and dependable, with a willingness to learn valued over formal credentials
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
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