We are looking for a detail-focused Operations Specialist to join a banking operations team in Wilmington, Delaware. This Long-term Contract position supports deposit operations by managing exception-related items, processing documentation, and helping ensure operational records are accurate and complete. The role is well suited for someone who works carefully in a structured environment, is comfortable handling repetitive tasks, and can keep multiple workflows moving efficiently.Responsibilities:• Manage exception cases within deposit operations, ensuring each item is reviewed, updated, and advanced through the appropriate processing steps.• Process paper-based and manual documents with a high degree of accuracy, confirming records are complete and properly stored.• Maintain organized operational files and tracking materials to support audit readiness, compliance needs, and day-to-day processing.• Coordinate the progress of claims, decisions, and related exception items from initial intake through final completion.• Review items nearing completion to verify timely resolution, proper documentation, and adherence to internal procedures.• Use Microsoft Excel and other Office tools to update logs, monitor workflow activity, and prepare routine status information.• Work with internal business partners to resolve discrepancies, obtain missing details, and keep operational activity moving without unnecessary delays.• Escalate issues such as incomplete information, aging items, or processing bottlenecks when further review or intervention is needed.• Provide administrative and back-office support for a banking operations function while following established service and control standards.
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