Job Description

Duration: 6+ months
Location: 100% REMOTE (occasional travel to New Jersey, Charlotte, NC, and Washington, DC)


This role focuses on hands-on troubleshooting, incident resolution, and operational stabilization across interconnected security platforms and Production Support. The successful candidate will drive critical issues to closure while improving reliability and user connectivity within a challenging network security ecosystem.

Requirements:

• Palo Alto Networks Panorama
• Zscaler Internet Access (ZIA)
• Network Security Operations

Responsibilities:

• Troubleshoot complex network security incidents affecting remote access, VPN connectivity, and user experience.
• Resolve production issues involving Palo Alto Networks, GlobalProtect, Zscaler, CrowdStrike, and Tanium platforms.
• Analyze security policy interactions across multiple technologies to identify root causes.
• Partner with client stakeholders and distributed support teams to drive issue resolution.
• Operationalize corrective actions to improve platform stability and service reliability.
• Support Zero Trust initiatives through hands-on administration and troubleshooting of secure access technologies.

26-00686

Job Tags

Remote work

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