Job Description

Job Responsibilities:

• Oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations. Provide personalized, high-touch customer service by meeting and greeting each client daily
• Handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
• Maintain a professional, flexible, and "can-do" attitude, always delivering exceptional service
• Participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
• Execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed effectively
• Manage space issues and escalate unresolved issues to the lead planner or manager as needed
• Cover essential reception desk functions, including answering telephone calls and returning emails promptly and greeting/escorting clients to their meeting room
• Master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
• Serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
• Prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
• Deliver high-level service to event organizers, LOBs

Desired Qualifications:

• Experience in high touch customer service, hospitality, and event planning
• Must be able to multi-task and work under tight deadlines
• Excellent oral and written communications skills
• Excellent organizational skills and extreme attention to detail
• Ability to prioritize tasks and communicate clearly amongst a variety of personalities
• Bachelor's degree preferred
• Experience in an EMS (Event Management System) preferred

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