Job Description

End User Support Specialist

This role is located ON SITE at our corporate office in Oklahoma City, OK.

The End User Support Specialist provides support for all CFS Brand employees with their Windows based computers and iOS the primary backup to the IT Operations. This position will be expected to support all hardware and application related task and help define and ensure standards as it pertains to IT assets.

Essential Duties:

• Responsible for maintaining hardware standards in the CFSB office space for consistency of installations, quality and appearance of cabling, labeling, documentation, asset management, ticket and process compliance, and meeting SLA's
• Accountable for the installation, removal, modifications, and/or relocations of hardware in all locations consistent with job specifications and ensuring schedules and standards are met
• Responsible for configurations, installs, repairs, and troubleshooting issues related to hardware performance on end-user devices
• Responsible for reviewing and revising quality control processes as necessary and developing/documenting standard work methods
• Accountable for maintaining hardware related output queues (incident, service request, change management)
• Responsible for in-depth troubleshooting of hardware related problems
• Responsible for assisting in maintaining the change management database and hardware inventory at operating locations
• Responsible for assist in the development/maintaining of best practices and procedures for the team
• Accountable for on-call support for incidents within the organization
• Responsible for performing duties following all safety guidelines and corporate policies
• Responsible for performing additional duties as assigned

Education Required:

• High School Graduation or equivalent required
• Associate degree in Information Technology and/or basic A+, N+, etc. certifications are preferred

Skills Required:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

• 2 years of related IT experience supporting Microsoft based operating systems
• Knowledge of User & Security Group Administration in Active Directory and/or Azure Active Directory
• Advanced troubleshooting and multi-tasking skills
• Solid problem-solving skills with the ability to troubleshoot Windows operating systems issues and installed applications
• Basic PC network connectivity - Ethernet, TCP/IP, and remote access solutions
• Understanding of Group Policy deployments
• Basic familiarity of DHCP and DNS
• Working knowledge of help desk software and ticketing in general
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• Ability to deal with customers in a friendly, professional manner
• Ability to work independently and be self-driven with a distributed team
• Customer service orientation with the drive to see issues through to completion
• Proficiency in English with strong oral and written communication skills
• Strong organizational skills

Travel Required:

• Up to 20% travel to support multiple operating locations and corporate initiatives across the US and Mexico, with potential travel to Europe

CFS Brands:

Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.

CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a "one-stop shop" solution serving both "front" and "back" of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.

CFS BRANDS's core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country's best-known restaurant franchises.

CFS BRANDS became a portfolio company of The Jordan Company ("TJC"), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world's most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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