End User Support Specialist Job at Atlas Search, New York, NY

  • Atlas Search
  • New York, NY

Job Description

Position Overview

A global trading firm is looking for an End User Support Engineer to provide high-touch technical support to traders, executives, and research staff. You'll handle hands-on troubleshooting across desktops, mobile, AV, and market data, while improving the systems and processes behind them.

Key Responsibilities

  • Support users across Windows, macOS, and iOS, resolving hardware, software, network, and market data issues quickly
  • Handle onboarding, offboarding, permissions, and account administration
  • Support AV and conferencing systems (Zoom, Teams, Cisco)
  • Configure and manage mobile devices through Intune or similar tools
  • Support VDI environments for secure remote access
  • Track and resolve requests in an ITSM platform and maintain the knowledge base
  • Find opportunities to automate and streamline support workflows
  • Take part in an after-hours and weekend on-call rotation

Required Qualifications

  • 2- 4 years of IT support experience in financial services
  • Onsite in New York City, five days a week
  • Available for after-hours and weekend on-call rotation
  • Bachelor's in Computer Science, IT, or a related field
  • Experience supporting Windows 11 and Office 365 in an enterprise environment
  • Knowledge of identity and access management, user management, and security groups
  • Experience with endpoint management, software deployment, and packaging
  • Solid networking basics (LAN/WAN, VPN, DNS, DHCP)
  • Familiarity with Microsoft 365, SharePoint, and OneDrive
  • Working knowledge of AV and conferencing setups
  • Comfortable supporting traders, executives, and analysts directly with a polished, professional approach

Job Tags

Full time, Work at office, Remote work, Weekend work

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